I am sure anyone that has a passion of flying has either flown or heard of Emirates Airline. I was once a huge fan of Emirates and still am somewhat, until past 12-18 months where I have seen the QUALITY OF SERVICE from JFK Airport drastically go down. I travel extensively out of JFK as its being my home based airport and have had the opportunity to experience it more often.
For past year or so Emirates Staff at JFK airport quality of service has really taken a dip. The flights out out JFK I have observed personnel including their indifferent supervisors being either very cold or mechanical. The Good Old days of Emirates Quality of Service for its Premium Passengers and VIP Elites are gone, there was a time I use to receive a warmth of service that always had a personal touch has now gone amiss.
I have chosen Etihad and recommend Etihad to my other travel friends due to these issues. I know few select people that can truly change the Quality of Service for Emirates if given the opportunity, I hope they read my letter that I wrote to them and truly take steps to ensure a consistent quality of service that matches to Dubai.
I also feel that attention to details with regards to inflight services has also been taking a hit. I truly feel that Airline like Emirates has the capability of Ruling the Skies cause it truly offers amazing services from Dubai and select airports however given how American Airlines, Delta Airlines & United Airlines are always attacking Emirates – it should always ensure its quality of service remain the same !!!